Navigating Difficult Conversations: Giving Feedback with Confidence & Compassion

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Navigating Difficult Conversations: Giving Feedback with Confidence & Compassion

Monday, July 29, 2024, 3:00 PM - 4:00 PM EDT

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Avoid that feeling of anxiety when addressing conflict, performance issues, and sensitive topics!

This insightful webinar will focus on mastering difficult conversations, delve into effective feedback models, and explore the most common responses encountered in challenging dialogues.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Identify the three most common responses to difficult conversations
Use strategies and scripts to respond effectively to denial, justification, and defensiveness
Successfully prepare for, open, and close difficult conversations
Distinguish between a response and a reaction
Lean on three feedback models to help structure your difficult conversations

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Georgia POLST Collaborative

GA POLST and the Georgia Hospice and Palliative Care Organization (GHPCO) are proud to announce our collaboration and partnership! The Georgia POLST and GHPCO have long shared fundamental goals of enhanced end of life care through advance care planning. GHPCO is proud to partner with the GA POLST Collaborative providing information, education and advocacy around advance care planning and POLST in Georgia! Click Here to learn more about the Georgia POLST Collaborative.